AIM Africa Contact Information

BUSINESS & CUSTOMER CARE CENTRE

Welcome to AIM South Africa, we are looking forward to getting to know you and toward building a warm and long-relationship with you.
AIM's Support Centre Representatives can help you when your sponsor or up line is not available. They are able to answer product and business questions, as well as questions on ordering. They can also help you with questions on monthly Volume Rebate Statements, Bonus Volume Points and contests and conventions. Simply call AIM on +27 11 675-0477.

Meet the staff at AIM's Business Centre & Customer Care Centre.

PRODUCT ORDERS

To make it as easy as possible for you to run your business, AIM provides four ways for you to place orders: by phone, mail, fax and e-mail. If you are ordering for the first time, we suggest that you ask your sponsor to help you. If this is not possible, call our Customer Care Representatives on 27 11 675-0477

You may order products in singles, 2-pack, 3-Pack, 6-pack and 24-pack quantities. Special product packs are also available. Single units will only be dispatched if the invoice totals a minimum of R620.00 alternatively a shipping fee of R50.00 will be charged. We cannot send you books, videos or any other promotional material on its own. Please bear this in mind when placing your orders to avoid a delay in getting your product to you.

If you have any problem with your order, please call our Customer Care Centre on 27 11 675-0477

HOURS OF BUSINESS AND MONTH-END CUT-OFFS

AIM's Customer Care Centre is open to accept orders from 08H30 to 16H30. Monday through to Friday.
The month-end cutoff is the last business day of the month. If you want an order credited to the current month, you must order before 15H30 on the last business day of the month.
Orders placed after 16H30 will be credited to the following month

ORDERING - WHAT YOU NEED

• Your AIM ID number. This is assigned to you when you become a Member.
• Your AIM Order Form and Price List. An Order Form and Price List can be found in the pocket of your AIM Alternative (Welcome Pack) File.
• Payment - You may pay for orders with a cheque or a credit card (MasterCard, Visa, Diners Club, American Express). Please have your credit card type, number, three security digits and expiration date ready before calling. You may also deposit or transfer money into AIM South Africa's Bank account and fax deposit slips for orders through to +27 11 475-3221 or +27 11 675-0427

WAREHOUSE / SHIPPING

Meet the staff who are responsible for you receiving your orders.

AIM is committed to providing free, friendly and accurate service. All orders placed by 13h00 Monday to Friday are shipped and delivered to your nearest Post Office at no charge within 24 hours (excluding weekends and public holidays).
When you receive your order, please take time to check it against the packing slip or invoice that is included in your shipment. If you receive the wrong product, if a product is missing or if a product is damaged call our Customer Care Centre at +27 11 675 0477.

RETURNS AND THE SATISFACTION GUARANTEE

All consumable AIM products have a 100% satisfaction guarantee. If you or your customer is unhappy with a product, you may return it within 30 days of purchase. Please call David Barclay at +27 11 675-0477 before you return any product.